Terms of Service
Last updated: 9 March 2026
Agreement to Terms
By accessing or using the services of TRION Facility Management ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
Services
TRION Facility Management provides commercial cleaning and facility management services throughout Melbourne and surrounding areas. Our services include but are not limited to:
- Commercial and office cleaning
- Construction and builders cleaning
- Window cleaning
- Specialized cleaning services
- Emergency cleaning and restoration
- Facility management services
Service Agreements
All services are provided subject to a written or verbal service agreement that outlines the specific terms, pricing, and scope of work. The terms of individual service agreements may vary and will be communicated to you prior to service commencement.
We reserve the right to refuse service to anyone for any reason at any time.
Pricing and Payment
All prices are quoted in Australian Dollars (AUD) and are subject to change without notice. Payment terms will be specified in your service agreement.
We accept various payment methods as specified in your service agreement. Late payments may incur additional fees as outlined in your agreement.
Cancellation and Refunds
Cancellation policies vary depending on the type of service and will be outlined in your service agreement. Generally:
- Regular scheduled services may require notice as specified in your agreement
- One-time services may be cancelled subject to the terms of your agreement
- Refunds, if applicable, will be processed according to your service agreement
Client Responsibilities
Clients are responsible for:
- Providing accurate information about service requirements
- Ensuring safe access to service areas
- Notifying us of any hazards or special requirements
- Making timely payments as agreed
- Providing necessary access codes, keys, or permissions
- Securing or removing valuable items before service
Our Responsibilities
We commit to:
- Providing professional, high-quality cleaning services
- Using trained, insured, and background-checked staff
- Using appropriate cleaning products and equipment
- Maintaining confidentiality and respecting your property
- Carrying appropriate insurance coverage
- Addressing any service issues promptly and professionally
Limitation of Liability
To the maximum extent permitted by law, TRION Facility Management shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.
Insurance
TRION Facility Management maintains appropriate insurance coverage, including public liability insurance. Details of our insurance coverage can be provided upon request.
Confidentiality
We respect the confidentiality of your business and will not disclose any confidential information obtained during the course of providing services, except as required by law or with your express consent.
Intellectual Property
All content, trademarks, logos, and intellectual property on our website and in our materials are the property of TRION Facility Management or its licensors. You may not use, reproduce, or distribute any content without our prior written permission.
Dispute Resolution
In the event of any dispute arising from these terms or our services, we encourage open communication to resolve issues amicably. If a dispute cannot be resolved through direct communication, it will be subject to the jurisdiction of the courts of Victoria, Australia.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify clients of any material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.
Contact Us
If you have any questions about these Terms of Service, please contact us: