Privacy Policy

Introduction

TRION Facility Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests, transactions, and payments
• Send you service-related communications
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our clients
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Quality Policy

Trion Facility Management

Our Commitment to Quality

At Trion Facility Management, quality is at the core of our operations. We are committed to delivering our services Right First Time, On Time, and in a manner that achieves complete customer satisfaction.

Our brand represents T-Trust, R-Reliability, I-Innovation, O-Ownership and N-Neatness

We Will Actively:

• ◼ Deliver cleaning and facility management services correctly the first time through structured planning, trained personnel, and effective supervision
• ◼ Understand our clients' current and future quality objectives and align our service delivery to meet or exceed those expectations
• ◼ Provide the necessary resources to continually develop our Management Systems, enhance employee skills, and improve equipment and technology capabilities
• ◼ Promote a culture built on the principle of "Right First Time", minimising rework and ensuring consistent outcomes
• ◼ Engage all employees and contractors in the Quality Management Process, recognising that quality performance is driven by people
• ◼ Foster leadership, clear communication, ongoing training, accountability, and empowerment in quality matters
• ◼ Collaborate with suppliers and service partners to establish, achieve, and monitor agreed quality standards
• ◼ Comply with all relevant legal, regulatory, contractual, and industry requirements
• ◼ Ensure this Quality Policy is communicated, understood, implemented, and maintained throughout the organisation
• ◼ Make this policy available to clients, employees, contractors, and other interested stakeholders as appropriate
• ◼ Align our objectives with our clients' quality expectations — their quality objectives are our quality objectives

Continuous Improvement

Trion Facility Management is committed to maintaining and continually improving our Quality Management System in alignment with the principles of ISO 9001:2015. We regularly review operational performance, client feedback, audit outcomes, and industry best practices to enhance service delivery and operational efficiency.

We Believe:

• ◼ Quality is everyone's responsibility and embedded in everything we do
• ◼ Positive behaviours, accountability, and leadership drive excellence
• ◼ Clear systems and structured procedures provide consistency and reliability
• ◼ Continuous improvement is essential to long-term success

Environmental Sustainability Policy

Trion Facility Management

Our Purpose

At Trion Facility Management, our purpose is to deliver environmentally responsible commercial cleaning and facility management services that minimise environmental impact while supporting the sustainability goals of our clients and the communities in which we operate. We are committed to integrating sustainable practices into every aspect of our operations across Melbourne CBD and surrounding suburbs.

Our Commitment

To achieve our environmental sustainability objectives, Trion Facility Management will:

• ◼ Minimise the short and long-term environmental impact of our cleaning and facility management activities through responsible planning, service delivery, and operational controls
• ◼ Promote a positive sustainability culture by encouraging innovation and environmentally responsible work practices
• ◼ Optimise cleaning systems, equipment, and materials to improve environmental performance and reduce resource consumption
• ◼ Comply with all relevant environmental legislation, regulations, Australian Standards, and client-specific environmental requirements
• ◼ Implement resilient and responsible work practices that minimise disruption and environmental impact to local communities
• ◼ Implement and maintain an Environmental Management System aligned with AS/NZS ISO 14001 principles and integrate environmental requirements into operational procedures
• ◼ Establish measurable environmental objectives and targets, regularly monitor performance, and drive continual improvement
• ◼ Conduct periodic audits and management reviews to assess effectiveness, compliance, and improvement opportunities
• ◼ Identify, assess, and control environmental risks associated with cleaning chemicals, waste management, water use, and equipment operation
• ◼ Take all practical steps to prevent pollution, protect biodiversity, and reduce environmental harm
• ◼ Reduce and manage energy consumption, water usage, waste generation, chemical usage, air emissions, and greenhouse gas impacts
• ◼ Promote sustainable procurement by selecting environmentally preferable products, eco-certified chemicals, recyclable materials, and energy-efficient equipment
• ◼ Engage suppliers who demonstrate responsible environmental practices
• ◼ Encourage waste reduction, recycling, and responsible disposal practices across all client sites
• ◼ Regularly report environmental performance where required and consult with clients and stakeholders regarding sustainability initiatives
• ◼ Provide training and education to employees and contractors to ensure they understand their environmental responsibilities and sustainable work practices
• ◼ Make this policy publicly available and communicate it to employees, contractors, clients, and other interested parties

Our Approach to Sustainable Cleaning

Trion Facility Management is committed to:

• Using environmentally friendly and low-toxicity cleaning products
• Implementing colour-coded systems to prevent cross-contamination and chemical misuse
• Promoting microfiber technology to reduce water and chemical consumption
• Encouraging efficient scheduling to minimise fuel usage and emissions
• Supporting clients in achieving their own sustainability targets

Leadership Responsibility

Senior management of Trion Facility Management is responsible for ensuring this policy is implemented, maintained, and continuously improved as part of our commitment to responsible facility management.

Health, Safety & Wellbeing Policy

Trion Facility Management

At Trion Facility Management, our goal is Zero Harm. We are committed to protecting the health, safety and wellbeing of our people, our clients, the communities in which we operate, and the environment. Safety is not just a priority — it is a core value embedded in everything we do.

Trion Facility Management is committed to:

• ◼ Pursuing a performance standard of Zero Harm across all operations
• ◼ Maintaining safety as a primary organisational value
• ◼ Providing a physically and psychologically safe and healthy workplace
• ◼ Managing workplace injuries and illnesses to support safe and timely return to work
• ◼ Empowering employees and contractors to identify hazards, assess risks, and eliminate or control those risks
• ◼ Consulting with employees, contractors, clients, and suppliers to promote safer workplaces
• ◼ Complying with all applicable health and safety legislation, regulations, Australian Standards, industry codes of practice, licences, and contractual requirements
• ◼ Establishing measurable safety objectives and regularly monitoring and reporting performance
• ◼ Allocating adequate resources to maintain safe systems of work
• ◼ Maintaining and continually improving our Safety Management System in line with recognised standards
• ◼ Promoting a strong and positive safety culture across all sites
• ◼ Engaging competent personnel and providing appropriate training and supervision
• ◼ Communicating this policy to employees, contractors, and stakeholders
• ◼ Encouraging our team to extend their commitment to safety, health, and wellbeing beyond the workplace

Our People's Responsibilities

All employees and contractors of Trion Facility Management share responsibility for workplace safety and must:

• ◼ Present for work in a safe and fit condition, including compliance with drug and alcohol policies
• ◼ Promptly report incidents, hazards, near misses, and unsafe practices
• ◼ Follow all company procedures, safety instructions, and risk management processes
• ◼ Participate in training and comply with site-specific safety requirements
• ◼ Actively support injury management and return-to-work programs
• ◼ Exercise their right to stop work if an unsafe condition or behaviour is identified

Our Safety Beliefs

At Trion Facility Management, we believe:

• ◼ Safety is everyone's responsibility
• ◼ Leadership behaviour sets the standard for safety culture
• ◼ Every individual has the authority to stop unsafe work
• ◼ All incidents are preventable
• ◼ Continuous learning and improvement strengthen our organisation

Leadership Commitment

Senior management of Trion Facility Management is fully committed to implementing this policy and ensuring safety remains integral to operational excellence across Melbourne CBD and surrounding regions.

Contact Us

If you have any questions about this Privacy Policy, please contact us: